Support Service
Waterloo Manufacturing Software technical consultants and consulting partners provide a number of pre-sale and post-sale support services for TACTIC. The services are meant to both help you asses the technology and to get ever-increasing value from its use.
Pre-sale support
Pre-sale support services help you assess the benefits and risks of advanced planning and scheduling technology before purchase. They include:
- Seminars - to introduce management teams to the concepts of advanced planning and scheduling technology
- Workshops - to show management teams the use and benefits of advanced planning and scheduling using their specific data and business problems
Post-sale support
Post-sale support services help ensure your continuing value from TACTIC after purchase. They include:
- Enhancements - to upgrade the software to include new and expanded features
- Training - to provide hands-on training for new and experienced users
- Hotline - to provide immediate consultation for features, application, and implementation questions
- Remote support - to remotely demonstrate the use of features to answer features and application questions
- On-site assistance - to provide consultation services to implement and expand the use of TACTIC