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Improving customer service with advanced planning and scheduling

Are You Using All Tools Available to Satisfy Your Customers?

Correctly used with other techniques, Advanced Planning and Scheduling can greatly improve customer service and delivery. But how? This paper discusses:

  • Demand fluctuations based on customer needs and product life cycles
  • The different functional areas in your company than can influence available capacity and manage demand
  • Use of outsourcing to manage demand spikes
  • Company functional areas that can use Advanced Planning and Scheduling internally, as well as in interactions with vendors and customers

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